Effective Date: June 20, 2024
Last Updated: June 20, 2026
At Nexus Medical Tourism (“we,” “us,” or “our”), we are deeply committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website (nexusmedtour.com) and utilize our medical travel coordination services.
1. Information We Collect
To facilitate your healthcare journey and connect you with top-tier healthcare providers, we collect two primary categories of information:
A. Personal Identification Information
This is information you voluntarily provide when inquiring about our services, filling out contact forms, or communicating with us via phone, email, or messaging platforms:
- Full name, date of birth, gender, and nationality.
- Contact details (email address, phone number, physical address).
- Travel information (passport details, visa requirements, and travel preferences).
- Emergency contact details.
B. Sensitive Medical & Health Information
To accurately assess your needs and arrange consultations with specialized medical professionals, we may collect:
- Medical reports, laboratory/diagnostic test results, and imaging files.
- Past medical history, current diagnoses, symptoms, and treatment plans.
- Prescriptions, current medications, and known allergies.
- Referrals or clinical notes from your local physicians.
- Medical insurance details (if applicable).
C. Technical & Usage Data
When you navigate our website, we automatically collect basic digital analytics, including your IP address, browser type, operating system, pages visited, and the duration of your visit.
2. How We Use Your Information
We process your personal and health data under strict confidentiality for the following operational purposes:
- Medical Coordination: To evaluate your clinical needs and present your case to appropriate hospitals, clinics, and medical specialists.
- Travel & Logistics Management: To coordinate your travel itinerary, accommodation bookings, visa assistance, and local transport.
- Communication: To provide appointment reminders, follow-up updates, and respond directly to your service inquiries.
- Website Optimization: To analyze traffic patterns, monitor website security, and improve user experience.
3. Legal Bases for Processing Data
Depending on where you reside, we rely on the following legal grounds to handle your data:
- Your Explicit Consent: Especially required for the cross-border transmission of your sensitive health history.
- Contractual Necessity: To perform the medical travel coordination services you have requested from us.
- Legitimate Interests: For standard business operations, quality assurance, and network security.
- Legal Compliance: To meet reporting obligations mandated by healthcare, travel, or statutory laws.
4. How We Share and Disclose Your Information
We do not sell, rent, or trade your personal or medical data to third parties for marketing purposes. Your data is exclusively shared on a strict “need-to-know” basis with:
- Healthcare Providers: Licensed hospitals, clinics, surgical specialists, and medical practitioners involved directly in your evaluation or treatment.
- Logistics & Service Partners: Trusted third-party vendors assisting with your travel, visa acquisition, hotel accommodations, or local translation services.
- Legal Obligations: Competent government authorities, courts, or law enforcement agencies if required to do so by applicable law.
5. International Data Transfers
Nexus Medical Tourism operates a global network. By submitting your personal and medical records, you acknowledge and agree that your data may be transferred to, stored, and processed in international destination countries where our affiliated hospital partners operate. We ensure that all cross-border data transmissions maintain adequate structural and legal safeguards to protect your privacy rights.
6. Data Security and Retention
We implement industry-standard physical, technical, and organizational security measures to protect your sensitive data from unauthorized access, loss, alteration, or disclosure.
We retain your personal and medical records only as long as necessary to fulfill your healthcare journey, provide continuity of care, resolve disputes, or comply with statutory medical record retention laws.
7. Your Data Protection Rights
Depending on your jurisdiction, you hold several rights regarding your data:
- Right of Access: You can request a digital copy of the personal and medical data we hold about you.
- Right to Rectification: You may request updates or corrections to inaccurate or incomplete records.
- Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, subject to local medical record retention laws.
- Right to Withdraw Consent: You can revoke your consent for data processing at any time, which will pause any ongoing coordination services.
To exercise any of these rights, please contact our Data Protection Officer at the email provided below.
8. Cookies and Tracking Technologies
Our website utilizes temporary session and analytics cookies to recognize your browser, remember user preferences, and analyze web traffic patterns. You can choose to disable cookies through your personal browser settings; however, doing so may affect the full functionality of certain features on our website.
9. Third-Party Links
Our website may contain links to external third-party websites (such as partner hospital systems or travel advisories). We are not responsible for the privacy practices or contents of those external websites. We strongly encourage you to review their specific privacy policies before submitting any information.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your medical travel data is handled, please reach out to us at:
- Nexus Medical Tourism
- Email: info@nexusmedtour.com
- Website: nexusmedtour.com